FAQ
These Terms and Conditions govern your use of
https://charactercutlery.co.uk
operated by Golddunes ltd registered in the UK
By placing an order with us, you agree to be legally bound by these terms. If you do not accept these terms, please do not use our website.
1. About Us
This website is operated by:
Golddunes
Company Registration Number: 11386722
VAT Number: GB347171988
Email: golddunes101@gmail.com
Phone: Coming soon
2. Placing an Order
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Orders are subject to acceptance and availability.
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When you place an order, you will receive an email acknowledging your order. This does not constitute acceptance.
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A contract is formed only when your order is dispatched.
3. Pricing and Payment
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All prices are in GBP (£) and include VAT where applicable.
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We accept payments via [Stripe, PayPal, Credit/Debit Cards, etc.].
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Payment must be made in full before dispatch.
4. Shipping and Delivery
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Delivery times vary and are estimates only. We are not responsible for delays outside our control.
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Delivery charges will be clearly shown before checkout.
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Risk passes to you upon delivery.
5. Returns and Cancellations
You have the right to cancel your order within 14 days of receiving your items, as per UK Consumer Contracts Regulations.
To cancel:
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Email us at golddunes101@gmail.comwithin 14 days
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Return the items in their original, unused condition
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You are responsible for return postage costs unless the item is faulty
Refunds are processed within 14 days of receiving the returned goods.
6. Faulty or Damaged Items
If your order arrives faulty or damaged:
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Notify us within 48 hours of delivery
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We may request photos of the item
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You’ll be entitled to a refund, replacement, or repair in line with your consumer rights
7. Intellectual Property
All content on our website (text, images, logos, product descriptions) is the property of Licensee holders and may not be copied or used without permission.
8. Limitation of Liability
We are not liable for:
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Indirect or consequential loss
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Loss of data, income, or profit
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Any loss or damage arising from use of the website or products, unless due to our negligence
9. Privacy Policy
Your personal data is used in accordance with our Privacy Policy, available at the link below under privacy
10. Changes to These Terms
We reserve the right to change these terms at any time. Updates will be posted on this page. Continued use of the site constitutes acceptance of updated terms.
11. Governing Law
These terms are governed by the laws of England and Wales. Disputes will be subject to the exclusive jurisdiction of the English courts.
12. Contact Us
If you have any questions or complaints, please contact:
Golddunes
Email: golddunes101@gmail.com
Phone: coming soon