GDPR Compliant
Last Updated: 19/05/2025
This Privacy Policy explains how charactercutlery collects, uses, shares, and protects your personal data when you visit https://charactercutlery.co.uk or make a purchase.
We are committed to complying with the General Data Protection Regulation (EU) 2016/679 (GDPR).
1. Who We Are
Golddunes Ltd
[40 Williton Road]
Email: golddunes101@gmail.com
Website:
https://charactercutlery.co.uk
2. What Personal Data We Collect
We may collect and process the following types of data:
Name, email address, phone number, billing and shipping address
Order and payment information (via third-party processors)
Account login credentials (if registered)
Technical data (IP address, browser type, time zone)
Usage data (pages visited, interaction with the site)
Cookies and tracking data (see Cookie section)
3. How We Use Your Data
We use your personal data for:
Fulfilling and managing orders
Customer service and support
Sending transactional and marketing communications
Preventing fraud and ensuring security
Improving our website and services
Legal and tax compliance
We only process your data where we have a legal basis, including:
Your consent
Fulfillment of a contract
Legal obligations
Legitimate interests
4. How We Share Your Data
We do not sell your data. However, we may share it with:
Payment processors (e.g., Stripe, PayPal)
Shipping partners (e.g., DHL, USPS)
Email providers (e.g., Mailchimp)
Analytics and marketing tools (e.g., Google Analytics, Meta Pixel)
All third-party providers are bound by GDPR-compliant agreements.
5. Cookies & Tracking
We use cookies and similar technologies for:
Website functionality
Analytics and performance
Personalization and marketing
You can manage your cookie preferences via your browser settings or through our Cookie Consent Banner.
6. Data Retention
We retain personal data only as long as necessary:
Order records: 6 years (for tax/legal reasons)
Marketing data: until you unsubscribe or request deletion
User accounts: until you delete your account
7. Your GDPR Rights
As an EU resident, you have the right to:
Access your data
Correct inaccurate data
Request deletion (“Right to be Forgotten”)
Object to or restrict processing
Data portability (receive your data in a readable format)
Withdraw consent at any time
File a complaint with your national data protection authority
To exercise any of these rights, email us at golddunes101@gmail.com.
8. How We Protect Your Data
We use SSL encryption, secure servers, and access controls to keep your data safe. No method is 100% secure, but we take all reasonable steps to protect it.
9. Changes to This Policy
We may update this Privacy Policy to reflect changes in legal or business requirements. All updates will be posted here with the new effective date.
10. Contact Us
If you have any questions about this policy or how we use your data, contact us:
golddunes ltd
Email: golddunes101@gmail.com
Website: charactercutlery.co.uk